Privacy Policy

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Privacy Policy

Last Updated: [Date]

Welcome to EchoGreen Labs ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://echogreenlabs.com (the "Site") or make a purchase. We operate the brands ClaLux (retail) and EcoGreen Labs (B2B supply) under our parent company, A M Enterprise.

Please read this policy carefully. If you do not agree with the terms, please do not access the site.

1. Information We Collect

We collect information that you provide directly to us and automatically when you use our Site.

A. Information You Provide to Us:

  • Personal Details: Name, email address, shipping/billing address, phone number, and payment information when you make a purchase or create an account.

  • Business Information: Company name, business type, tax ID, and contact details if you engage with our B2B (EcoGreen Labs) services.

  • Communications: Contents of messages you send via contact forms, email, or chat.

B. Information Collected Automatically:

  • Device & Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, links clicked, and dates/times of visits.

  • Cookies & Tracking: We use cookies and similar technologies to analyze trends, administer the site, and track user movements around the site. You can control cookie settings through your browser.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, and manage your account.

  • Communicate with you about orders, products, services, and promotional offers.

  • Provide, maintain, and improve our Site and services.

  • Respond to your comments and customer service requests.

  • For B2B clients: manage partnerships, send invoices, and provide technical support.

  • Comply with legal obligations and prevent fraudulent transactions.

3. Sharing Your Information

We do not sell, trade, or rent your personal information. We may share information only in the following situations:

  • Service Providers: With trusted third parties who assist in operating our website, conducting business, or servicing you (e.g., payment processing, shipping, analytics), so long as they agree to keep this information confidential.

  • Legal Compliance: If required to do so by law or in response to valid requests by public authorities.

  • Business Transfers: In connection with a merger, sale, or transfer of company assets.

4. Data Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security. Payment transactions are encrypted using SSL technology.

5. Your Data Protection Rights

Depending on your location, you may have the right to:

  • Access & Portability: Request copies of your personal data.

  • Rectification: Request correction of inaccurate or incomplete data.

  • Erasure ("Right to be Forgotten"): Request deletion of your personal data.

  • Restrict Processing: Object to our processing of your data.

  • Withdraw Consent: Where we rely on consent to process your data.

To exercise these rights, contact us at [privacy@echogreenlabs.com].

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law (e.g., tax, accounting, legal obligations). Order information is typically retained for [e.g., 4 years] for warranty and financial record-keeping.

7. Third-Party Links

Our Site may contain links to third-party websites (e.g., payment gateways). This Privacy Policy does not apply to those sites. We encourage you to read the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy

We may update this policy periodically. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. You are advised to review this policy periodically.

9. Contact Us

If you have questions about this Privacy Policy or our practices, please contact us:

A M Enterprise
Email: [contact[at]echogreenlabs.com]

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